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Frequently asked questions

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To buy and sell NFTs on Artileo, you will first need to have a digital currency and a crypto wallet. We recommend creating an account with a crypto wallet provider such as MetaMask, which can store Ethereum (ETH) and facilitate transactions. To view your transaction history, we suggest using the independent blockchain explorer Etherscan.io. It is recommended that you check your transaction history on Etherscan.io every time you complete a transaction to ensure its accuracy.

Metamask - Compatible third-party Wallet | Ledger

Once you have set up your MetaMask wallet, you can create your Artileo account by clicking on the "Create" button located at the top right-hand corner of the webpage.

When the pop-up window appears, please click on "Create an Account" to begin the account creation process. Fill out the required information in the form provided and click on "Sign Up" to complete the registration process. Once your account is created, you can customize your profile by adding a bio, email address, profile photo, and other relevant information to make it uniquely yours

In order to pay for certain interactions with the blockchain and purchase items on Artileo, you will need to have Ethereum (ETH) in your wallet.

We recommend purchasing ETH through a reputable cryptocurrency exchange such as Coinbase, Gemini, eToro, Venmo, or PayPal. It is important to note that different platforms may have varying fees, security measures, and other features, so we suggest conducting some research to determine which platform best suits your needs before making a purchase and signing up.

From the landing page, select Discover.

Type the keywords you wish to search at the center of the rectangle box. If you prefer a particular buying style, you can choose to filter by type, price range, number of likes or category on the left side of the page.

Click on the Create button on the top right corner.

To submit your digital artwork on Artileo, simply fill out the required information and upload your artwork on the designated page. Once you have completed filling out the necessary details, click on "Create Item" to finalize your submission.

Your artwork is currently in draft status and will not be visible in the Artileo gallery until it is approved by our administrators. To submit your artwork for approval, please click on the three dots button located below the Action section on the My Artwork page, and select "Submit for Admin Approval." Your artwork will then be reviewed by our team and will be made visible on the gallery in the coming days.

 

To make changes to your artwork, please note that modifications can only be made prior to submission for administrative approval.

To do so, please navigate to the My Artwork page and locate the Action section. Click on the 3 dots button located below this section, then select the Edit option. This will redirect you to the artwork information page where you can make the necessary changes to your submission.

You can edit the item name, description, category, price range and expiration date inside. Click Edit Item when you are done editing. 

 

Please note that gas fees will be included in the transaction process when buying and selling NFTs on Artileo. When a buyer purchases an NFT, they will be responsible for paying the gas fees associated with the transaction. Similarly, when a seller accepts an offer, they will be responsible for paying the gas fees.

MoonPay is a third-party payment tool that enables users to purchase cryptocurrency using both credit and debit cards. This service is available in regions supported by MoonPay and allows you to have your purchased cryptocurrency readily available in your wallet, which can be used for purchasing NFTs.

To get in touch with us, you may choose to either send an email to server@artileo.art or fill out the support form by clicking on the "Contact Us" option.

Prior to sending out your email, kindly ensure that you have provided us with your email address, wallet address (if applicable), and a detailed explanation of your question or the issue you are experiencing. This will enable us to provide you with a swift and effective resolution. We appreciate your cooperation and remain committed to delivering the best possible customer service.